# Gift Credits: Send Calling Credit to Anyone

> A step-by-step guide to sending calling credit to family or friends by email - on the website or in the mobile app - and to redeeming a gift code you've received.

**TL;DR:** On the web, open the Balance page and choose Send credits to friends or family; in the app it's under Team, then Gift credits. Enter their email and an amount ($1 or more), and they get a code valid for 72 hours. You can send up to 3 gifts per week.

Gift credits let you send some of your calling credit to another person by email. It's a lovely way to make sure a parent or friend abroad can always call you, or to thank someone with talk time instead of a gift card. The credit travels as a **gift code** - a short code (it looks like `Ab3dE9gH1k`) that the other person types in to claim it.

Sending comes out of your available balance, so you'll need some credit first - see [How to Top Up Your Balance](/help/8412937-how-to-top-up-your-balance). Sending is a [team owner](/help/8241695-inviting-and-managing-team-members) action.

## Sending a gift from the website

1. Open your browser, go to [calltuv.com/balance](https://calltuv.com/balance), and sign in if needed.
2. On the Balance page, find the gift section and click **Send credits to friends or family**.
3. Type the recipient's **email address** - check the spelling carefully, the gift email goes exactly there.
4. Enter the **gift amount** ($1.00 or more). The amount is set aside from your balance the moment the gift is sent.
5. Click **Send gift**. Done - the recipient gets a friendly email with their gift code and simple instructions.

If the send button tells you to top up first ("Top up once to unlock gift sending"), your balance is empty - add some credit and try again.

## Sending a gift from the mobile app

1. Open the CallTuv app and tap the **Team** tab at the bottom.
2. Tap **Gift credits**.
3. Tap **Send gift**, then enter the recipient's email address and the amount, exactly as on the web.
4. Confirm - the gift email is on its way.

## Received a gift code? Here's how to claim it

You can redeem on either platform - both take under a minute:

- **On the website:** go to the [Balance page](https://calltuv.com/balance), choose **Redeem a gift code you received**, type the code, and press **Redeem code**.
- **In the app:** go to **Team → Gift credits**, tap **Redeem code**, and enter the code.

If you've never used CallTuv, don't worry - [creating an account is free and takes under a minute](/help/4180257-getting-started-with-calltuv), and the gift email links you to the right place. Once redeemed, the credit lands on your balance instantly and [never expires](/help/6198430-understanding-rates-and-per-minute-billing).

One time detail to know: a gift code is valid for **72 hours** (three days) from when it was sent. If it isn't claimed in time, the code simply expires and the money returns to the sender's balance automatically - nothing is ever lost.

## Keeping track, and changing your mind

Your gift list (same places as above) shows every gift with its status: **Pending** (not yet claimed), **Redeemed**, **Expired**, or **Cancelled**.

Sent the wrong amount or mistyped the address? As long as the gift is still pending, choose **Cancel gift** on it and confirm. You'll see "Gift canceled and refunded to your balance" - the credit is back immediately, and the emailed code stops working.

## Good to know

- You can send **up to 3 gifts per week** - if you hit the limit, the app will let you know, and it resets on its own.
- Gifts move credit you *already have*; to add new credit see [How to Top Up Your Balance](/help/8412937-how-to-top-up-your-balance).
- The recipient's credit is their own once redeemed - it joins their team balance, for their calls.
- Prefer to *share* a balance with family rather than send one-off gifts? Consider [inviting them to your team](/help/8241695-inviting-and-managing-team-members) instead - everyone then calls from one balance you top up.