Turn Abandoned Carts Into Completed Orders
Give your e-commerce business a voice. Call customers to recover abandoned carts, resolve order issues, and deliver the personal support that builds loyalty. Works with Shopify and all platforms.
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E-commerce Use Cases
Phone Calls That Drive Revenue
Email is great, but sometimes a personal call makes all the difference. Here's how e-commerce businesses use CallTuv.
Abandoned Cart Recovery
Email open rates are low. A personal phone call to understand why customers abandoned their cart can recover 10-20% of lost sales. Ask about concerns, offer help, close the deal.
Recover 10-20% of lost salesOrder Issue Resolution
When something goes wrong - shipping delays, wrong items, or damaged products - a proactive call shows you care. Resolve issues faster than email ping-pong.
Faster than email supportPost-Purchase Support
Follow up after delivery to ensure satisfaction. Answer questions about products, handle returns gracefully, and turn one-time buyers into repeat customers.
Build customer loyaltyHigh-Value Order Verification
For large orders, a quick verification call prevents fraud and builds trust. Confirm details, verify shipping address, and reduce chargebacks.
Reduce fraud & chargebacksBuilt for Revenue‑Critical Moments
Use quick, focused calls when email is too slow. CallTuv keeps these touchpoints fast, trackable, and easy to coordinate with your team.
Playbook 01
Abandoned Cart Recovery
High-intent cart left behind or checkout abandoned.
Confirm product fit, answer last-minute questions, and offer next-step options.
Outcome
Turn a stalled checkout into a completed order.
Playbook 02
Shipping Issue Resolution
Carrier delay, address issue, or delivery exception.
Verify address, set a new ETA, and confirm preferred resolution.
Outcome
Reduce churn by solving the problem in one call.
Playbook 03
Post‑Purchase Check‑In
High-value order or first-time customer.
Confirm delivery, share care tips, and ask for feedback.
Outcome
Build trust and drive repeat purchases.
Playbook 04
International Buyer Update
Overseas customer needs order status or policy clarity.
Align on time zone, summarize shipping milestones, and confirm support channels.
Outcome
Deliver a premium experience across borders.
Recover revenue
Prioritize the moments most likely to convert, then measure lift by cohort and channel.
Resolve faster
Fix issues in a single call instead of long email threads, and keep CSAT high.
Stay responsive
Keep customers informed in real time and reduce “where is my order” pressure.
How it works
Just 3 simple steps to start calling worldwide
Making low-cost international calls is easier than ever. Get set up in under 2 minutes, start saving on every call, invite teammates, manage contacts, and check call history - all in one place.
Step 01
Sign up
Create your account and team in seconds using email or your Google account.
Step 02
Add credits
Buy credits and pay only for the minutes you actually use. Your credits never expire.
Enter an amount to add now
Step 03
Dial any number
Enter any phone number - landline or mobile, and hit the call button to connect in seconds.
01:24
London · United Kingdom
Built for Online Stores
E-commerce Phone System Features
Everything you need to add phone support to your e-commerce operation - without the enterprise complexity.
Browser-Based Calling
No software to install. Your customer support team makes calls directly from their browser while viewing orders in Shopify, WooCommerce, or any platform.
Team Dashboard
Add your entire customer support team. Share a central balance, track who called which customer, and monitor call activity in real-time.
Call Logs & Tracking
Every call is logged with timestamp, duration, and cost. Perfect for tracking customer interactions and measuring support team performance.
No Monthly Fees
Pay only for the calls you make. No per-seat charges, no subscriptions. Perfect for seasonal e-commerce businesses with variable call volumes.
The Best Solution
Why Choose CallTuv?
Experience CallTuv’s simple browser-based calling with crystal-clear audio and low international rates - convenience and affordability in one place.
No Downloads Required
Start calling in minutes right from your browser, no apps to install and no subscriptions required.
Cheap International Calls
Call over 200 destinations from just $0.03/min and save up to 90% compared to traditional carriers.
Crystal-Clear Quality
Get HD audio that beats standard phone lines, even on long-distance calls.
Secure & Private
Every call is end-to-end encrypted, keeping your conversations fully confidential.
Global Coverage
Connect to 200+ countries with transparent pricing and instant number lookup.
Works Everywhere
Use your web browser on phone, tablet, or desktop - rates and call quality stay consistent.
Built for teams
Run every call operation together
CallTuv keeps managers, agents, and finance aligned. Manage members, share balances, and keep every conversation visible without hopping between tools.
“CallTuv has streamlined our entire sales workflow. Shared contacts and unified call logs make it easy for my team to stay aligned. It’s boosted our efficiency overnight.”
Team members
Add your teammates, share contacts, and track their call activity in real time.
| # | Member | Role | Status | Action |
|---|---|---|---|---|
| 01 |  MĂ©schac Irung[email protected] | Admin | Active | |
| 02 |  Bernard Ng[email protected] | Member | Invited | |
| 03 |  Glodie Lukose[email protected] | Member | Pending approval | |
| 04 |  Théo Balick[email protected] | Member | Paused |
Share contacts across your team
Keep everyone aligned with a shared contact book your team can access and update together.
Team notes
“Needs pricing for EU routes. Share latest deck.”
Share balances safely
Pool credits at the team level, set top-up rules, and give every team access without exposing payment details.
Team balance
$468.20
Why E-commerce Businesses Choose CallTuv
Phone Support Without The Overhead
Traditional phone systems are expensive and complex. CallTuv gives you professional calling without the enterprise price tag.
| CallTuv | Traditional Phone | |
|---|---|---|
| Setup Time | 2 minutes | Days/Weeks |
| Monthly Cost | $0 (pay per call) | $50-200/month |
| Per-Seat Fees | None | $15-40/user |
| International Calls | From $0.03/min | Expensive |
| Hardware Required | Desk phones | |
| Seasonal Flexibility | Locked contracts |
E-commerce VoIP FAQ
Frequently Asked Questions
Everything you need to know about using VoIP for your online store.
Related solutions
Connect your store with the right calling workflow.