Terms of Service for CallTuv.com

Operated by Configo Ltd.

Last Updated: October 14, 2026

1. Introduction

Welcome to CallTuv.com (“CallTuv” or the “Service”), operated by Configo Ltd. (“Configo”, “we”, “us”, or “our”).

CallTuv provides international calling, prepaid credits, rented phone numbers, contact management, team/enterprise collaboration features, call logs, and related communication services.

By creating an account or using CallTuv, you agree to these Terms of Service (“Terms”).

If you do not agree, do not use the Service.

These Terms incorporate our Privacy Policy, which explains how we collect, use, and protect personal data.

These Terms also incorporate our Acceptable Use Policy, available at https://calltuv.com/acceptable-use-policy, which sets out the conduct that is prohibited on the Service. By agreeing to these Terms you also agree to the Acceptable Use Policy, and a violation of that policy is a violation of these Terms.

2. Eligibility

To use CallTuv, you must:

Be at least 16 years old,
Have legal capacity to enter into contracts,
Provide accurate account information,
Not be restricted from telecom services under applicable laws.

Enterprise accounts may require additional identity or corporate verification.

3. Description of the Service

CallTuv provides:

International calling via VoIP and telecom carriers
US phone numbers rented as your caller ID for outgoing calls (see section 7A)
Prepaid credit top-ups and subscription options
Call history and usage analytics
Personal and team contact management
Team/enterprise workspaces
Sharing of contacts with team members
Optional call recording (where legally permitted)
Notifications and account management tools

We may add, improve, or discontinue features to enhance service or comply with regulations.

4. Account Registration and Security

You agree to:

Provide accurate and up-to-date information
Maintain confidentiality of passwords and login credentials
Secure your devices and network
Promptly notify us of any unauthorized access
Not share your account credentials

You are responsible for all activity under your account unless you can demonstrate unauthorized use.

5. Credits, Payments, and Billing

5.1 Credits

CallTuv uses a prepaid credit system. Credits:

Are required to place calls
Are deducted per full minute, not per second
Always round up to the next full minute

Per-Minute Billing Example

A call lasting 1 minute and 10 seconds is billed as 2 minutes.

A call lasting 20 seconds is billed as 1 minute.

5.2 Payment Processing

Payments are processed by PCI-compliant third-party providers.

Configo does not store full payment card numbers.

5.3 Pricing

Call rates vary by destination, carrier, and routing conditions.

Rates may be updated at any time and become effective immediately once published.

5.4 Refunds

Unless required by law:

Credits are non-refundable
Subscription payments are non-refundable
Rented phone number fees are non-refundable (see section 7A.3)
Credits have no cash value and cannot be exchanged

Refunds may be granted at Configo’s discretion in exceptional circumstances.

5.5 Mobile App Store Purchases and Refunds

If you purchase CallTuv credits through a mobile app store such as Apple App Store or Google Play, the store may process the payment and may decide refund requests under its own policies.

If a mobile app store grants a refund for credits that were already delivered to your CallTuv workspace, we may revoke or deduct the remaining credits associated with that purchase from the workspace balance. If some credits were already used, we may record the unrecovered amount for fraud prevention, support, accounting, and enforcement of these Terms.

Where you have consented, we may provide the app store with purchase delivery, credit usage, and refund-related information to help it evaluate or process refund requests.

5.6 Saved Payment Methods and Auto Top-up

When you complete a payment or add a payment method, you authorize CallTuv to save that payment method for future use, including:

One-click top-ups and manual credit purchases
Automatic balance replenishment (auto top-up) when enabled
Rented phone number fees, both the first month and every renewal, including for numbers rented by members of your team

For Auto Top-up specifically, you authorize us to automatically charge your default payment method when your balance falls below the configured threshold (default: $5). The top-up amount is determined by your configured settings (between $5 and $100). You can modify auto top-up settings or disable it at any time from your account dashboard. We will charge your saved payment method without additional confirmation to prevent service interruptions during active calls.

You may manage, update, or remove saved payment methods through your account settings or the Stripe Customer Portal.

By saving a payment method or enabling auto top-up, you acknowledge that charges will be processed automatically as described above.

6. Use of the Service

You may not use the Service to:

Commit fraud or engage in illegal activity
Harass or threaten others
Send spam or unsolicited communications
Engage in telemarketing without lawful consent
Fail to maintain and provide proof of required telemarketing consent where applicable
Reverse engineer or tamper with the platform
Attempt to bypass call routing or billing
Interfere with other users’ access
Violate telecom laws in any jurisdiction

6.1 Emergency Calling Is Strictly Forbidden

CallTuv does not support calls to emergency numbers (e.g., 911, 112, 999, 000, or any regional equivalent).

You must NOT attempt to contact emergency services using CallTuv.

We disclaim all responsibility for any damages or consequences resulting from attempts to use CallTuv to place emergency calls.

7. Team and Enterprise Accounts

If you are part of a team or enterprise workspace:

Administrators (“Admins”) may access team usage information, call logs, shared contacts, device details, workspace settings, and recordings made within the workspace where permitted by workspace permissions and applicable law
Admins may add or remove users, assign roles, export workspace data, or manage permissions
Contacts shared within the team become accessible to authorized members
Admins are responsible for the lawful handling of team data, including any recordings stored, accessed, downloaded, or exported within the workspace
Rented Numbers in a team, including those its members rent, are paid for with the team’s payment method, which the team owner manages, and are the team owner’s responsibility (see section 7A)

You acknowledge that Admins may have visibility into certain aspects of your use of the Service.

7A. Rented Phone Numbers

CallTuv lets you rent a US phone number to show as your caller ID when you make calls (a “Rented Number”). Rented Numbers are non-refundable. This section adds to the rest of these Terms. Everything else in these Terms and in the Acceptable Use Policy applies in full to Rented Numbers and to every call made with them.

7A.1 What a Rented Number Is

A Rented Number is for outgoing calls made through CallTuv only. It cannot receive calls or text messages, and calls to it are not answered.
A Rented Number works only for calls made in the team (workspace) that pays for it.
Calls you make with a Rented Number are charged from your calling credit at the normal rates. The monthly rental fee is separate.
We do not guarantee how a Rented Number is shown to the people you call. Their phone company may display it differently, add a label to it, or not show it, and this can vary by country and carrier.
A Rented Number is made available to you for use with the Service. You do not own it, and it cannot be transferred or moved (“ported”) to another provider, person, or CallTuv account.
We choose which numbers are offered. We may change, limit, or stop offering Rented Numbers, and we may replace a Rented Number where a carrier, regulator, or the law requires it.

7A.2 Price, Billing, and Renewal

The monthly fee is the price shown when you rent the number, plus any VAT or other tax that applies. It is charged to your team’s saved payment method, not to your calling credit.
In a team, any member can rent a Rented Number, and its fees are charged to the team’s saved payment method, which the team owner manages. By saving a payment method to a team, the team owner authorizes the charges for every Rented Number rented in that team, including those rented by members, and is responsible for them. The team owner can see every number the team pays for and can end them (section 7A.3).
The first month is charged when you rent the number, before the number is set up. The rental then renews automatically every month until it is cancelled, and you authorize us to charge each renewal to the team’s saved payment method, including its current default payment method if that changes.
Your bank may ask for a payment to be approved. If the first payment is not approved, nothing is charged and the number is not rented. If a renewal is not approved, it is treated as a failed payment. Only the team owner can approve a payment made with the team’s payment method, so a member whose payment needs approval is asked to contact the team owner.
If the number you chose cannot be set up after you have paid, for example because someone else took it in the meantime, you can choose another number at no extra charge, and the month you paid for runs from your payment. If you would rather not choose one, contact us and we will refund that first payment.
If a monthly payment fails, we and our payment provider will try again. If it is still unpaid after those attempts, the rental ends and the number is released.
We may change the monthly fee. A new fee applies from the first renewal after we tell you about it.

7A.3 No Refunds, and Cancelling

Rented Numbers are non-refundable. Rental fees, including the first month and every renewal, are not refunded in whole or in part, unless the law requires it or section 7A.2 says otherwise for a number that could not be set up. This applies however the rental ends, including when you cancel part way through a month, when a team owner ends the number, when a member leaves or is removed from a team, when a team is deleted, when your account is suspended, blocked, or deleted, when your team owner’s account is suspended or blocked, when a payment fails, or when we take the number back under section 7A.6.

You can cancel a Rented Number at any time. It keeps working until the end of the month you have paid for, and is then released. Cancelling stops future charges but does not refund the current month.
A team owner can end the Rented Number of any member of the team, either at the end of the paid month or immediately. Ending it immediately does not give a refund.
If a member leaves a team or is removed from it, that member’s Rented Number ends immediately and is released, without a refund.
If you delete your account, your Rented Number is cancelled and released, without a refund.
If a team is deleted, the Rented Numbers it pays for end and are released, without a refund.

7A.4 Released Numbers

Once a Rented Number is released, it goes back to our carriers and may be given to someone else. We cannot reserve it, get it back, or let you choose it again.

7A.5 Rental Limits

To prevent abuse, we limit how many numbers can be rented within a period of time, for example per person, per team, and per payment method. We may change these limits, and we may refuse a rental at our discretion.

7A.6 Suspension, Removal, and Our Rights

If your account is suspended or blocked, any Rented Number on it is paused and cannot be used, and no monthly fee is charged while it is paused. If the matter is not resolved, the rental may be cancelled and the number released.
Because a team’s Rented Numbers are paid for with the team owner’s payment method, if a team owner’s account is suspended or blocked, every Rented Number the team pays for is paused in the same way, including the numbers of its members, and nobody in the team can rent a new number until the matter is resolved. Members who are not suspended themselves can keep using the Service, but their calls show a shared CallTuv number in the meantime. If the matter is not resolved, those rentals may be cancelled and the numbers released.
We may suspend, cancel, or take back a Rented Number at any time, immediately and without a refund, if we believe that the number, or the account or team using it, has breached these Terms or the Acceptable Use Policy, has been involved in fraud, abuse, spam, or unlawful calling, or has caused complaints from people called, carriers, or regulators. In the same cases we may also suspend, block, or close the account.
We may also do so where a carrier, regulator, court, or law enforcement authority requires or requests it.
A number taken back because of abuse may be permanently withdrawn and never offered again.
We keep a record of which account and team used each Rented Number and when, including after the rental ends, to prevent fraud and to respond to carrier, regulator, and law enforcement requests.

8. Call Recording

Where legally permitted, CallTuv may offer optional call recording features, including automated announcements designed to assist with notice.

Call recording features are compliance tools only. They are not legal advice and do not shift responsibility for lawful recording away from you.

You are solely responsible for determining whether a call may lawfully be recorded in each applicable jurisdiction and context
You must provide all required notices, obtain and document all required consents, and stop or avoid recording if a participant declines or recording is otherwise unlawful
Automated announcements, prompts, and product settings are designed to assist with notice, but we do not guarantee that they will be delivered, audible, or legally sufficient in every call scenario
Recordings may contain sensitive or regulated information, and you must not use the feature to capture payment card data, bank credentials, government identification numbers, health information, minors’ data, or other sensitive data unless you have all required rights and CallTuv expressly supports that use
Recordings may be stored or processed by third-party service providers and may be accessed by workspace owners and other authorized users within the applicable workspace
Downloaded, exported, or shared copies of recordings are outside CallTuv’s control and remain your responsibility
Recordings are retained according to CallTuv’s then-current product functionality, support processes, legal obligations, and operational policies; unless explicitly stated in the product, recordings are not subject to automatic deletion after a fixed period
We may disable recording in jurisdictions or use cases where it is restricted or creates elevated compliance risk
Illegal or unauthorized recording is prohibited.

9. Call Logs and Metadata

CallTuv collects call metadata, including:

Dialed and received phone numbers
Call duration and timestamps
Routing information
Connection and quality metrics
Status codes and failure reasons

This information is required for telecom compliance, billing accuracy, fraud detection, and service reliability.

Deletion of certain telecom-mandated data may not be allowed.

10. Network Availability and Limitations

Service availability may be impacted by:

Internet connectivity
Device performance
Carrier partners
Regional telecom restrictions
Scheduled maintenance
External outages
Network congestion

We do not guarantee uninterrupted or error-free service.

11. International Calling & Legal Compliance

You understand that:

Calls may be routed across multiple countries
Partners/carriers may differ per destination
Call quality can vary depending on geography and infrastructure
Certain regions may be restricted due to sanctions or telecom laws
Additional taxes or surcharges may apply based on jurisdiction

You are responsible for complying with all applicable laws while using the Service.

12. Intellectual Property

All intellectual property related to CallTuv, including software, interfaces, documentation, content, and trademarks, is owned by Configo Ltd. or its licensors.

You may not:

Copy, modify, or distribute the Service
Reverse engineer or disassemble any component
Use branding or trademarks without permission

13. Termination

We may suspend or terminate your account if:

You violate these Terms
Required by law enforcement
Fraudulent or abusive activity is detected
Payment issues persist
You request account deletion

Upon termination:

Access to the Service ends

Any unused credits may be forfeited (unless required otherwise by law)

Any Rented Number is cancelled and released, without a refund

Certain data may be retained for legal compliance

14. Disclaimers

14.1 General

The Service is provided “as is” and “as available.”

We disclaim all warranties, express or implied, including:

Merchantability
Fitness for a particular purpose
Non-infringement
Accuracy of call routing or rates
Continuous or secure availability

14.2 Emergency Services

CallTuv must not be used for emergency calling.

We are not responsible for any damages caused by attempting to reach emergency services through CallTuv.

14.3 Call Recording

Call recording notice features depend on carrier, network, routing, device, and third-party provider conditions.

We do not warrant recording availability, notice delivery, announcement audibility, or the legal sufficiency of any recording-related prompt, announcement, or workflow.

15. Limitation of Liability

To the fullest extent permitted by law:

Configo is not liable for indirect, incidental, consequential, punitive, or special damages
Configo is not liable for loss of data, profits, or business opportunities
Configo is not liable for your failure to provide notice, obtain consent, or comply with recording laws, or for downstream storage, sharing, or use of recordings once exported from the Service
Our total liability will not exceed the amount you paid to CallTuv in the previous six (6) months

Where applicable laws prohibit such limitations, they apply to the maximum extent permitted.

16. Indemnification

You agree to indemnify and hold harmless Configo, its officers, employees, affiliates, and partners against any claims arising from:

Your misuse of the Service
Violation of these Terms
Your recording, storage, download, export, disclosure, or use of recorded content
Your failure to provide required notice or obtain required consent
Illegal or unauthorized call recording
Data you upload or share within teams
Breach of telecom laws or regulations

17. Privacy

Your use of the Service is governed by our Privacy Policy, available on the CallTuv website.

By using CallTuv, you acknowledge that you have reviewed and accepted the Privacy Policy.

18. Third-Party Services and Dependencies

CallTuv relies on third-party service providers to deliver core functionality. These include, but are not limited to:

VoIP and telecom carriers for call routing and connectivity
Payment processors for billing and transactions
Cloud hosting and storage providers for infrastructure and call recordings
Analytics and monitoring services
SMS and notification delivery services

18.1 Service Availability and Performance

You acknowledge and agree that:

CallTuv's availability depends on the uptime and performance of third-party providers
We do not guarantee any specific uptime percentage or service level agreement (SLA)
Service interruptions, degraded performance, or outages may occur due to third-party provider issues
Call quality, connection speed, and payment processing times may vary based on third-party performance
We are not responsible for service disruptions caused by third-party providers

18.2 Third-Party Actions and Policies

Third-party providers may:

Change their terms, pricing, or policies without notice to us
Suspend or terminate services that impact CallTuv functionality
Impose usage limits or restrictions
Experience security incidents or data breaches
Modify or discontinue features we rely upon

We will make reasonable efforts to adapt to third-party changes, but cannot guarantee uninterrupted service during transitions.

18.3 Limitation of Liability

To the fullest extent permitted by law, Configo is not liable for any damages, losses, or issues arising from:

Third-party service outages or performance degradation
Changes to third-party terms, pricing, or availability
Security incidents at third-party providers
Data loss or corruption caused by third-party systems
Delays in payment processing or call routing

19. Changes to These Terms

We may update these Terms periodically.

Material changes will be communicated via email or in-app notifications.

By continuing to use CallTuv, you agree to the updated Terms.

20. Governing Law and Dispute Resolution

Unless otherwise required by applicable law:

These Terms are governed by the laws of the jurisdiction in which Configo Ltd. is incorporated

Disputes should first be addressed through our support team

If unresolved, disputes will be handled through binding arbitration or the competent courts, as allowed by law

21. Contact Information

For legal or account-related inquiries:

Configo Ltd. – Legal Department

Email: info@calltuv.com

Website: https://calltuv.com