Call-backs on a ticket
When a customer asks for a call, the agent on the ticket rings them from the browser, with the ticket still open.
Call the customer back, right from the ticket.
Support teams use CallTuv to call customers in 200+ countries from the browser: call-backs on a ticket, escalations, and the problems a long email thread can’t fix. From $0.03/min, with no per-seat fee and no contract.
Call customers worldwideAny helpdeskNo per-seat fee
Works alongside any web helpdesk, with nothing to connect. In Chrome, the CallTuv extension turns phone numbers on a ticket page into click-to-call links.
Type a number. See its price first.
Try the dialer your agents will use. Type a customer’s number and see its price per minute from live rates.
+1Pick a country, or paste a number
Paste a number that starts with + and the country fills in by itself.
- Call rate
See the price for that number
Before you type, you see the country’s lowest rate. Finish the number and you see the rate for that exact number.
Press the green button to call
Sign up free with your email or Google, add credit from $5, then invite your support team by email.
Why a call beats another reply
Sorted in one conversation
A problem that has bounced back and forth for days can often be cleared up in a few minutes of talking.
You hear what they mean
Tone and detail come through on a call, so you ask the right follow-up question at once instead of guessing from one line of text.
Upset customers calm down
A real person who owns the problem turns a frustrated ticket into a conversation.
Escalations get a voice
When a ticket escalates, a call from a team lead shows the customer it is being taken seriously.
Walk them through it
Steps that are hard to explain in writing are easy to talk through while the customer clicks along.
Relationships, not just tickets
A quick check-in call after a fix is something customers remember, and it keeps the account warm.
The calls that get a ticket solved
Escalations
When a ticket escalates, a team lead calls the customer, so a frustrated customer hears from someone who can fix it.
Instead of a long thread
When a ticket has gone back and forth too many times, one call clears up what the emails could not.
Customers abroad
Call customers in 200+ countries at a live per-minute rate, the same wherever your agents are.
After the fix
A short call once the fix is out confirms it works and shows the customer someone followed through.
Couriers, banks and vendors
Chase a courier, a payment provider or a supplier for a customer. The keypad works on phone menus, and toll-free lines can be called from abroad at the normal rate.
Built for the whole support team
Click-to-call on any helpdesk
In Chrome, numbers on a ticket page get a dotted underline. Hover one and press Call with CallTuv, or select any number and right-click.
The Chrome extension
The whole team, no per-seat fee
Invite agents by email. Everyone calls from one shared balance that the team owner tops up.
Cloud phone system
Who called whom
Every call in one history: who made it, where to, how long and what it cost. Filter by agent or search.
Team activity and statsListen back for quality
Recording is free. Switch it on before you dial, and the agent and the team owner can play the call back later or download it as an MP3.
Free call recordings
Contacts the team shares
Save key accounts and partner lines once and share them with everyone on the team.
Managing contactsA number customers recognize
Each agent can show a number they own, rent a US number for $5.95 a month, or use CallTuv’s shared numbers.
Caller ID optionsWhat it costs to call your customers
Live per-minute rates. Where you call from doesn’t change the price, and the dialer shows the exact rate before you call.
| Country | Landline | Mobile |
|---|---|---|
| United States | $0.03/min | $0.03/min |
 United Kingdom | $0.04/min | $0.07/min |
 Canada | $0.03/min | $0.03/min |
 Australia | $0.07/min | $0.16/min |
 Germany | $0.06/min | $0.09/min |
 France | $0.04/min | $0.09/min |
 Spain | $0.04/min | $0.10/min |
 India | $0.14/min | $0.10/min |
Trustpilot reviews
What callers say about calling for work
Real reviews from people making work calls with CallTuv, quoted exactly as they were published.
Daniel K.
Verified caller
Great Skype alternative, simple and affordable. The chrome extension is also very helpful and saves a lot of time
Mark V.
Verified caller
I recently needed to make an urgent call to UK from Taiwan and signed up with CallTuv. I called from my laptop and it worked perfectly, with clear sound quality. I will definitely continue to use CallTuv and recommend it without reservation. As an aside, I was very pleasantly surprised to receive a follow-up message from the team to check that everything worked well.
Ying
Verified caller
It worked way wayyyy better than what I was expecting. I was in Taiwan and needed to call back to Singapore for work stuff. My normal phone line (giga) couldn’t support the international call. I managed to call a government agency, navigated through the IVR responses (bear in mind not all Voip app supported the keypad sadly from personal experience), and was charged under usd2 for a 14m phone call. Very impressive, easy to use, clean interface, no delay in transmission. Recommended this!
Conor B.
Verified caller
Lifesaver when my phone broke allowed me to make vital business calls. Very easy to access and use.
Rex W.
Verified caller
I was looking for an app I could use to call overseas landline phone numbers and within 10 minutes out of a few recommendations from Grok and Gemini, I chose CallTuv. I made my first call this morning, such a great experience! Voice was clear and the conversation was stable throughout. The app is easy to use, and most importantly is the low charge compared to other traditional means. Thank you so much, CallTuv for solving my problem to reach people who are not WhatsApp users!
Ishi D.
Verified caller
I recently used Calltuv and had a fantastic experience. The call I made a few days ago was smooth, efficient, and truly successful. Everything worked exactly as I hoped, and I really appreciate the professionalism and reliability of the service. It made the whole process stress‑free, and I’ll definitely be using Calltv again in the future. Highly recommended!
VoIP for customer support: questions
Does CallTuv work with Zendesk, Freshdesk or Intercom?
Alongside them, yes, and alongside any web helpdesk. CallTuv has no integration with a helpdesk, so calls are not logged on the ticket. In Chrome, the CallTuv extension makes phone numbers written on a page click-to-call. A number inside a form field is not underlined, but you can select it and right-click to call it.
The Chrome extensionCan customers call our support team back?
CallTuv is for calling out. It cannot receive calls or texts, so it has no call queues, phone menu or routing for incoming calls. If an agent verifies a number your team already answers and shows it as caller ID, customers who call it back reach that line.
Receiving calls and textsCan every agent show our support number?
Caller ID is set per person, and a number can be verified on one CallTuv account at a time, so one person can show your support line. Everyone else can verify a number they own, rent a US number for $5.95 a month, or use CallTuv’s shared numbers.
Caller ID optionsCan the whole support team share one account?
Yes. Invite agents by email and everyone calls from one shared balance, with no per-seat fee. The team owner tops up and manages who is on the team, and everyone can see the team’s call history.
Cloud phone systemCan we record support calls for quality checks?
Yes, at no extra cost. Switch recording on before you dial, since it cannot be started mid-call. The recording is saved with the call, where the agent who made it and the team owner can play it and download it as an MP3. Recording lawfully, including telling the customer where that is required, is your responsibility.
Free call recordingsCan a team lead see who called which customer?
Yes. The call history lists every call with who made it, the number, how long it lasted and what it cost, with a member filter and search. On the website, the team owner also gets statistics by member and by destination for any date range.
Team activity and statsDo agents need to install anything?
No. Agents call from the browser with the computer’s microphone or any headset, or from the iOS and Android apps. The Chrome extension is optional and adds click-to-call on web pages.
Can we call customers abroad and toll-free numbers?
Yes. You can call landlines and mobiles in 200+ countries, and the dialer shows the rate before you call. Toll-free numbers such as US 1-800 and UK freephone can be called from abroad at the normal per-minute rate; they are not free.
Rates by countryHow much does it cost?
You top up from $5 and pay per minute, from $0.03/min, at the rate the dialer shows before you call. Unanswered calls cost nothing, there is no subscription or per-seat fee, and credit never expires. A rented US number is optional, at $5.95 a month.
Do we get invoices?
Yes. Every top-up is emailed as an invoice. Add your company details and VAT ID on the Balance page and they appear on future invoices.
Invoices and VAT detailsSome tickets need a phone call.
Call customers in 200+ countries from your browser, from $0.03/min, with no per-seat fee and no contract.
