Switching or Removing Your Caller ID

Your caller ID setting decides which number appears on the other person's phone when you call. There are two possible settings - Shared Numbers (the default) and your own verified number - and you can move between them whenever you like. The change is instant, and it applies everywhere at once: website, app, and extension.

Switching between the two, step by step

1. Open the caller ID settings:
   • On the website: open the Call page and click the caller ID selector - it currently shows either "Shared Numbers" or your number.
   • In the app: tap Settings, then Caller ID.
2. Tap the option you want - Shared Numbers, or your verified number.
3. Done. The very next call uses the new setting.

A reassuring detail: switching to Shared Numbers does not undo your verification. Your number stays safely verified on your account, ready to switch back to with one tap. A pattern many people like: show your own number to family and friends who know it, and switch to Shared Numbers when calling businesses or strangers, keeping your number private.

One common reason to switch temporarily: a handful of countries - Singapore especially, plus calls into Finland, Czechia, Thailand, and India from a number of that same country - don't accept a personal number as caller ID. Switching to Shared Numbers for that one call solves it, and switching back afterwards takes a second. The details are in Verify Your Own Number as Caller ID.

What each setting costs

You may have noticed a small line under your own number in the caller ID selector: "Different rates may apply for this number." Here is what that means, and how to see the actual numbers.

A per-minute rate isn't a property of the destination alone - it belongs to the route, meaning the pair of "the number the call goes out from" and "the number you're calling". Shared Numbers and your own number are two different starting points, so the same destination can price differently depending on which one you're using. Sometimes it's identical, sometimes it isn't.

The good news is that you never have to guess or look it up anywhere:

1. Open the Call page (or the Call tab in the app) and choose the caller ID you want to use.
2. Type the full number you want to reach.
3. Look at the per-minute price shown before you press the call button. That price is worked out for the caller ID you have selected at that moment - it is the rate you will actually be charged.
4. Want to compare? Switch the caller ID selector to the other option and watch the price update for the same number.

The price in the dialer is always the price for the setting you're on right now. There's no separate rate list to hunt down for your own number - the dialer already accounts for it.

One thing worth knowing: the rates pages on our website quote the Shared Numbers route. A public page has no way of knowing which caller ID your account uses, so it shows the default. If the difference matters to you, the dialer is the place to check. More about how rates work in general is in Understanding Rates and Per-Minute Billing.

Removing a verified number, step by step

You'd remove a number mainly for one reason: to verify a different number, since an account holds one verified number at a time.

1. Open the caller ID settings (same places as above).
2. Choose to remove the verified number. The app asks you to confirm - "This will remove this verified Caller ID from your account."
3. Confirm. Your account switches back to Shared Numbers for future calls.

Two things worth knowing before you remove:

• A removed number is locked for 24 hours before it can be verified again. So please don't remove your number just to "refresh" it - if something seems off with how it displays, this article explains why and removal won't help.
• Ready to verify the new number? The full walkthrough is here: Verify Your Own Number as Caller ID.

If a switch doesn't seem to stick

Occasionally you might see a message like "Server did not confirm..." - this just means the change didn't reach us, usually because of a momentary internet blip. Check your connection and tap the option once more; the setting only changes once it's safely confirmed. Also note that adding a number needs an active team selected and a little credit on the balance - the app will gently tell you if either is missing.