Understanding Rates and Per-Minute Billing
How CallTuv's pay-as-you-go pricing works - destination rates, how call cost is calculated, and how to check any country's price before calling.
Updated
View as MarkdownCallTuv is pay-as-you-go: there's no subscription, no monthly fee, and no contract. All pricing is in USD. You top up a credit balance, and each call is charged per minute at the destination's rate - never for time you don't use.
How rates are set
Every destination country has its own per-minute rate, and some destinations price landline and mobile numbers differently. The rate depends on where you're calling to, not where you're calling from - calling Germany costs the same whether you're in Tel Aviv, London, or New York.
Check a rate before you call
- Type or paste the number into the rate checker at the top of the rates page. You get the price for that exact number, and you don't need an account or any credit to see it.
- Browse or search any country on the same page to see that country's landline and mobile rates.
- In the dialer (web and mobile), just type the number - the exact per-minute rate appears before you press call, including whether the number is a landline or mobile. You don't need any credit to view rates.
- During the call, the live cost is displayed on screen, so there are never surprises.
You can also estimate a longer call in advance with the call cost calculator, which works from country rates rather than one specific number.
When a number costs more than the country rate
A country rate is the usual price for that destination, and it covers the great majority of numbers there. A small number of ranges inside a country - certain mobile ranges, personal numbers, and special-service numbers - cost more to reach, so they're priced higher than the country's headline rate.
There's no way to tell this by looking at a number, so don't try. Instead, check the number itself:
- Go to the rates page and type or paste the full number into the rate checker at the top.
- Read the price shown under Rate for this number. That is the per-minute price you'll pay for that number, and the same price the dialer shows you before you call.
The dialer always shows the real price for the number you typed before you press call, so you're never charged a rate you weren't shown first.
How a call is charged
- When the call connects, per-minute billing starts against your team's credit balance.
- Durations round up to the nearest minute - a call of 1 minute 10 seconds deducts 2 minutes.
- If the call doesn't connect, you're not charged.
Starting a call requires credit for at least 3 minutes at the destination rate - see Minimum Balance to Start a Call. And if the balance can't cover the next minute mid-call, the call ends - auto top-up prevents that.
Where to see what you've spent
Your call history shows the duration and cost of every call, and the Balance page lists all top-ups. Every top-up also gets an invoice sent to your account email - see Invoices, Receipts, and VAT Details.
Frequently asked questions
- Do my credits expire?
- No. CallTuv credit never expires - top up once and use it whenever you call.
- Is there a monthly fee or subscription?
- No. CallTuv is pay-as-you-go - you only pay the per-minute rate of the calls you make, with no subscription or contract.
- Do rates differ between landlines and mobiles?
- They can. Some destinations price calls to mobile numbers differently from landlines; the rates page shows both for each country, and the dialer detects which type you're calling.
- Why is one number more expensive than the country rate I saw?
- A country rate is the usual price for that destination, but a few number ranges inside a country cost more to reach and are priced higher. To see what one specific number costs, type it into the rate checker on the rates page or into the dialer, and you will get that number's own price before you call.
