Emergency Calls Are Not Supported
CallTuv cannot be used to call emergency services like 911, 112, or 999 - always use a regular phone line for emergencies.
Updated
View as MarkdownThis is the one thing we ask every customer to know before anything else, because your safety matters: CallTuv cannot be used to contact emergency services. Calls to numbers like 911 (US), 112 (EU), or 999 (UK) are not supported and will not connect to emergency dispatchers.
Why
Emergency services rely on carrier networks to route your call to the nearest dispatch center and to transmit your location. CallTuv calls travel over the internet from anywhere in the world, so neither of those guarantees can be met - an internet calling service is simply the wrong tool for an emergency.
What to use instead
- A mobile phone with a SIM - emergency calls work even without credit and, in most countries, even without a SIM.
- A landline.
- Emergency SOS features built into your phone (both iOS and Android can call emergency services from the lock screen).
Plan ahead when traveling
If you're traveling and rely on CallTuv for day-to-day calls, make sure you know the local emergency number of the country you're in and keep a way to reach it through the local carrier network.
This limitation is also covered in our Terms of Service. For all non-emergency calling, see How to Make a Call with CallTuv.
Frequently asked questions
- Can I call 911, 112 or 999 with CallTuv?
- Unfortunately not - calls to emergency numbers do not work on CallTuv and will not reach an emergency dispatcher. Always use a mobile phone with a SIM, a landline, or your phone's built-in Emergency SOS for anything urgent.
- Why does CallTuv not support emergency calls?
- Emergency services depend on the carrier network to route your call to the nearest dispatch center and to pass on your location. CallTuv calls travel over the internet from anywhere in the world, so neither of those can be guaranteed, which makes an internet calling service the wrong tool for an emergency.
- What should I use for an emergency instead?
- A mobile phone with a SIM is the safest choice, and emergency calls work on one even without credit and, in most countries, even without a SIM. A landline works too. Both iPhone and Android can also call emergency services straight from the lock screen using their Emergency SOS feature.
- I travel a lot. How should I plan for this?
- Learn the local emergency number for the country you are in and keep a way to reach it over the local carrier network, separate from CallTuv. That way CallTuv stays for your everyday calling and you are never caught out in an emergency.
