Troubleshooting
Fix microphone, connection, and sign-in problems fast.
5 articles
Fixing Microphone and Audio Issues
Calm, step-by-step fixes for the common sound problems - they can't hear you, you can't hear them, choppy audio, or echo - on computer or phone.
Why Your Call Won't Connect
The common reasons a CallTuv call fails to start or drops immediately - balance, number format, connection problems - and how to fix each one.
Trouble Signing In
The sign-in code isn't arriving, a link says it's expired, or Google/Apple sign-in fails - calm, step-by-step fixes to get you back in.
Calls Keep Dropping or Cutting Off
Calls that disconnect after a short time usually point to internet instability - or to calling from a mobile browser instead of the app.
Phone Menu Not Registering Key Presses
When an automated menu ignores the digits you press, the connection is usually distorting the tones - here's how to get through IVR menus reliably.
