Calls Keep Dropping or Cutting Off
Calls that disconnect after a short time usually point to internet instability - or to calling from a mobile browser instead of the app.
Updated
View as MarkdownOccasional drops are almost always temporary internet instability on your side - but there are two other causes worth ruling out.
1. Stabilize your connection
The call runs over your internet connection from start to finish, so a brief outage ends it:
- Switch between Wi-Fi and mobile data to find the steadier one.
- Move closer to your router, or step away from crowded public Wi-Fi.
- Pause bandwidth-heavy things (video streams, big uploads, cloud backups) during calls.
- Turn off a VPN if one is running.
A stable connection is essential both to be heard and to hear the other person - the same advice as in Fixing Microphone and Audio Issues.
2. On a phone, use the app - not the mobile browser
Calling from the browser on a phone works, but mobile-web calls can drop when you leave the screen (switching apps, the screen locking). The CallTuv app keeps calls alive properly in the background - get it for iOS or Android. See Use CallTuv on Any Device.
3. Check it isn't your balance
If the balance can't cover the next minute, the call ends automatically - that looks exactly like a drop. Compare the call's end time against your balance in call history, and consider auto top-up so it never happens mid-conversation.
Keeps happening on one specific number?
If drops only occur calling one destination, contact us with the number and roughly when you called - we can trace those specific calls on the route.
Frequently asked questions
- Was I charged for a dropped call?
- You're billed for the minutes up to the disconnect, rounded up to the whole minute, like any call. Check the call's cost in your history.
