Trouble Signing In

First, a reassurance: sign-in trouble almost never means anything is wrong with your account. Your balance and history are safe - we just need to get you through the door. CallTuv sign-in is passwordless (an email code, a magic link, or Google/Apple - all explained in Ways to Sign In to CallTuv), and each method has one or two typical hiccups. Find yours below.

"The email with the code never arrives"

Work through these in order - one of them almost always does it:

1. Look in the Spam or Junk folder of your email. Automated emails sometimes land there by mistake. If you find it, mark it "not spam" - future codes will then arrive normally.
2. Check the address you typed. One wrong letter and the code went to a stranger's inbox (or nowhere). Type it again slowly and request a new code.
3. Give it a minute, then request again. To protect accounts, CallTuv limits how many codes can be requested in quick succession - if you pressed the button several times fast, wait a couple of minutes and try once more.
4. Work email address? Company mail systems sometimes quarantine automated mail before it reaches you. Check with whoever manages your email, or try a personal address you've used with CallTuv.

"We couldn't verify that code"

• Codes are single-use and short-lived. If you requested more than one, only the code in the newest email works - delete the older emails to avoid mixing them up.
• Type all 6 digits with no spaces, exactly as shown.
• If some time passed before you got to it, the code may simply have expired - request a fresh one and enter it promptly.

"This sign-in link is invalid or expired"

Magic links (the tap-to-sign-in links in the email) expire quickly and work exactly once - this message just means the link is stale, not that something's wrong.

• Request a new sign-in email and open the link soon after it arrives, on the device you want to use CallTuv on.
• Some email programs "preview" links in the background, which can use the link up before you tap it. If links keep failing for you, use the 6-digit code from the same email instead - it avoids the issue entirely.

Google or Apple sign-in fails

• Try once more - brief hiccups at Google or Apple happen and usually pass immediately.
• Make sure you're choosing the same Google/Apple account as last time. Picking a different one creates a different (empty) CallTuv account - which is the usual explanation when someone signs in and everything looks blank.
• If the provider keeps failing, sign in with the email code for that same address instead - it reaches exactly the same account.

"I'm in, but everything looks empty"

Take a breath - your things are almost certainly fine. Either you're viewing a different team (check the team switcher - see Creating and Switching Teams), or you've accidentally signed in with a different method or address and created a second account. Both situations, and their fixes, are explained gently in Where Did My Balance Go?

Still locked out?

We're happy to help personally. Email [email protected] from the address on your account and describe what happens when you try - we'll get you back in.