Getting Started

Use CallTuv on Any Device

The web dialer, iOS app, Android app, and Chrome extension all share one account and one balance - here's what each is best at.

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CallTuv runs everywhere you do. The interfaces differ slightly between web and mobile, but the capabilities are the same - and because everything is tied to your account, your balance, contacts, caller ID, and call history stay in sync across all of them.

Web dialer

Open calltuv.com in Chrome, Edge, Safari, or Firefox on any computer - nothing to install. It's a full browser-based phone dialer that turns any laptop into a phone, and the dashboard gives you the dialer plus full pages for Balance, History, Contacts, and Team Settings. The web is also where you top up by card and manage auto top-up and billing details.

See How to Make a Call with CallTuv for the calling walkthrough.

iOS and Android apps

Sign in to the app with the same email address you use on the website. Your balance, contacts, and call history belong to your email address, not to the phone. Sign in with a different address and CallTuv quietly opens a second, empty account - your credit is still safe in the first one, but you won't see it until you sign back in with the right email.

The app has tabs for Call, Recents, Contacts, Team, and Settings. Calls travel over Wi-Fi or mobile data, so you can call abroad without a local SIM or roaming plan. Adding credit works in the app just like on the website, by card, Apple Pay, or Google Pay - see How to Top Up Your Balance.

Chrome extension

The CallTuv Chrome extension adds click-to-call to your browser: phone numbers on websites become clickable and dial instantly in CallTuv. Handy if you call numbers from CRMs, directories, or listings all day.

Everything stays in sync

Whatever device you use:

  • One balance - shared across web, mobile, and extension (and with your team).
  • One call history - a call made on your phone shows up in the web dashboard too.
  • One caller ID setting - verify your number once and it applies everywhere. See Verify Your Own Number as Caller ID.
  • One contact list - including contacts shared with your team.
  • One call at a time - stay signed in everywhere you like, but only one call can run on your account at once. Start a second while one is ringing or connected and it won't go through until you end the first.

Signing in on your phone the first time

This is the one step where people go wrong, so it's worth doing slowly. Your account is your email address - not the app, not the phone, and not the method you tap. Any way of signing in that carries the same email address puts you in the same account.

  1. Install the app from the link above and open it.
  2. On the welcome screen, choose Continue with Email, Continue with Google, or Continue with Apple.
  3. Whichever you choose, make sure it uses the same email address you use on the website. If you're not sure which that is, open CallTuv in your computer's browser and look at the account menu - the address shown there is the one to use.
  4. Open the Call tab. Your usual balance should be sitting there. If it does, you're in the right account and everything else - contacts, history, caller ID - has come with it.

There's no separate registration for the app. If you sign in with an email address that has never used CallTuv, an account is simply created for it, which is exactly why a typo or a second address lands you somewhere empty.

A word about "Continue with Apple"

When you tap Continue with Apple, Apple offers to hide your real address and hand CallTuv an invented one ending in privaterelay.appleid.com. That invented address is a different email address as far as your account is concerned, so it opens a brand-new, empty account rather than finding your existing one. Choose the option that shares your real email address instead, and make sure that address is the one you use on the website.

If your balance looks wrong in the app

Don't worry - money doesn't disappear, and you almost certainly haven't lost anything. You're just looking at a different account.

  1. Go to the Settings tab and sign out.
  2. Sign in again with the email address you use on the website.
  3. Check the Call tab - your credit should be back in view.

If it still looks wrong, Where Did My Balance Go? walks through the other explanations, and Trouble Signing In covers codes and links that won't arrive. Every sign-in option is explained in Ways to Sign In to CallTuv.

Frequently asked questions

Do I need a separate account for the mobile app?
No. The app uses the same account as the website. Sign in with the same email address and your balance, contacts, and call history are already there.
I installed the app and my balance shows zero. What happened?
You are almost certainly signed in to a second, empty account. Sign out of the app and sign back in using the exact same email address you use on the website, and your credit will be there. Nothing was lost.
Why did Sign in with Apple put me in an empty account?
Apple can hide your real address and give CallTuv an invented one ending in privaterelay.appleid.com. That is a different email address, so it opens a new account. Sign in again and choose the option that shares your real email address.

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How can we help?

If you have any questions, our team is here to assist you.

Email us

Send us an e-mail to help@calltuv.com and we'll respond ASAP.

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Send us your inquiry using our dedicated contact form.

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