Invoices, Receipts, and VAT Details

Every top-up - manual or automatic - generates an invoice that's emailed to your account email address automatically. The monthly fee for a rented US number gets an invoice too, listed on the Invoices tab of the Team page and marked Phone number.

Downloading your invoices

Team owners can see and download every invoice on the website: click Team in the menu, then the Invoices tab, next to Members. Each row shows the date, amount and status, with a Download button for the document. A refunded payment shows the refunded amount instead, and a rented US number's monthly fee is marked Phone number so it is not mistaken for a top-up. Under that label you see which number it paid for and which team member rents it, for example "+1 (419) 495-5654 · Dana". For your own number, only the number is shown.

Invoices used to sit on a tab of the Balance page. They moved to the Team page so the billing record sits with the team that pays it.

Adding your billing details

If you expense CallTuv or need VAT-compliant invoices:

1. Open Balance in the web dashboard and find the billing details section.
2. Fill in the name (personal or company), address, country, and VAT ID if you have one.
3. Save - invoices for future top-ups and number payments will carry these details.

Details apply per team, so if you run multiple teams, set them on each.

Need a formal company or VAT invoice arranged with specific business details? Email help@calltuv.com with the details and we'll help sort it out.

VAT on your top-ups

Depending on your billing country, VAT may be added at checkout. The invoice breaks out the base amount and VAT paid, so your bookkeeping stays clean. The credit added to your balance is the top-up amount you selected - see How to Top Up Your Balance.

If the billing address on the card paying for a rented US number is in Israel, 18% VAT is added to the $5.95 monthly fee, making $7.02, and the invoice shows it.

Mobile purchases

Top-ups bought in the current iPhone and Android apps are billed by CallTuv, so they produce a proper invoice just like a website payment - it arrives by email and appears on the Invoices tab of the Team page, marked App.

Older versions of the app charged through the App Store or Google Play instead. Those purchases were billed by Apple or Google, so the receipt for them comes from your app store rather than from CallTuv, and no CallTuv invoice exists for them. They are still listed under Mobile App Charges on the same Invoices tab, so the credit they added is on record.

Either way, you can review every top-up on the account in the app under Balance → Top-up History.

Something wrong on an invoice?

Email help@calltuv.com with the invoice number and what needs fixing - we'll sort it out. For refund questions, see Refunds.