Invoices, Receipts, and VAT Details
Every top-up gets an emailed invoice - here's where to find them, and how to put your company name, address, and VAT ID on future invoices.
Updated
View as MarkdownEvery top-up - manual or automatic - generates an invoice that's emailed to your account email address automatically. Your payment history is also listed on the Balance page.
Adding your billing details
If you expense CallTuv or need VAT-compliant invoices:
- Open Balance in the web dashboard and find the billing details section.
- Fill in the name (personal or company), address, country, and VAT ID if you have one.
- Save - invoices for future top-ups will carry these details.
Details apply per team, so if you run multiple teams, set them on each.
Need a formal company or VAT invoice arranged with specific business details? Email [email protected] with the details and we'll help sort it out.
VAT on your top-ups
Depending on your billing country, VAT may be added at checkout. The invoice breaks out the base amount and VAT paid, so your bookkeeping stays clean. The credit added to your balance is the top-up amount you selected - see How to Top Up Your Balance.
Mobile purchases
Top-ups made through the iOS or Android app are billed by Apple or Google, so the purchase receipt comes from your app store, not from CallTuv. You can review these top-ups in the app anytime under Team → Top-up History.
Something wrong on an invoice?
Email [email protected] with the invoice number and what needs fixing - we'll sort it out. For refund questions, see Refunds.
Frequently asked questions
- Where is my invoice?
- It's emailed to your account email automatically after every top-up. Check spam if you can't find it, and contact [email protected] if it's genuinely missing.
- Can I get an invoice with my company details?
- Yes - fill in your billing details (name, address, country, VAT ID) on the Balance page and they'll appear on invoices for subsequent top-ups.
