Using Promo Codes

If we've sent you a promo code - in an email, a campaign, or a special offer - you can apply it when topping up on the web.

Applying a code

1. Open Balance in the web dashboard and choose your top-up amount.
2. Enter the code in the Enter promo code field. Pick a valid top-up amount first - codes apply to a specific purchase.
3. The discount is reflected at checkout before you pay. Complete the payment as usual.

You'll get the full top-up value as calling credit even though you paid the discounted price, and your invoice reflects what you actually paid.

Where codes don't work

• Older versions of the mobile app - those charged through the App Store or Google Play, which price purchases themselves, so codes couldn't apply. The current app has a Got a promo code? link on the Add credits screen and takes codes just like the website does.
• Expired or already-used codes - if a code doesn't validate, it may have expired or been redeemed; the checkout will tell you.
• Codes meant for a first top-up - some offers are for customers making their very first purchase. If you've topped up before, whether on the website or in the app, that kind of code won't apply and you'll see a message saying so.

Removing a code

Changed your mind or mistyped? Use Remove promo code next to the field and enter a different one before paying.

Looking to give credit to someone else instead of a discount for yourself? That's Gift Credits.