Billing & Credits
Top-ups, rates, auto top-up, invoices, gift credits, and refunds.
10 articles
How to Top Up Your Balance
A step-by-step guide to adding calling credit - on the website with a card, Apple Pay, or Google Pay, or inside the mobile app - explained simply.
Understanding Rates and Per-Minute Billing
How CallTuv's pay-as-you-go pricing works - destination rates, how call cost is calculated, and how to check any country's price before calling.
Auto Top-Up: Never Run Out of Credit
Switch on auto top-up once, and CallTuv quietly adds credit whenever your balance runs low - so a call never cuts off mid-sentence.
Using Promo Codes
Received a CallTuv promo code from a campaign or email? Here's how to apply it at checkout and how discounted credit works.
Invoices, Receipts, and VAT Details
Every top-up gets an emailed invoice - here's where to find them, and how to put your company name, address, and VAT ID on future invoices.
Gift Credits: Send Calling Credit to Anyone
A step-by-step guide to sending calling credit to family or friends by email - on the website or in the mobile app - and to redeeming a gift code you've received.
Refunds
CallTuv credits never expire, so refunds aren't offered as a general rule - but clear mistakes like double-charges or calls that never connected are reviewed.
Payment Not Going Through at Checkout
Checkout button greyed out, payment stuck, or a card verification code that "doesn't work" - how to get your top-up through.
Managing Saved Payment Methods
A short, clear guide to removing an old card, adding a new one, or changing which card CallTuv charges - all through a secure payment page.
Where Did My Balance Go?
Balance looks empty or missing? It's almost certainly safe - check for a duplicate account or the wrong team before anything else.
