Managing Saved Payment Methods

Got a new card? Old one expired? Changing which card gets charged? All of it happens in one secure place, and takes about a minute.

Opening your payment settings, step by step

1. Open your internet browser and go to calltuv.com/balance - sign in if asked. (Payment methods are managed on the website; the mobile app's purchases go through your app store instead, so there's nothing to manage there.)
2. On the Balance page, find and click the button labeled Manage Payment Methods.
3. A secure page opens, run by Stripe - the payment company that processes CallTuv payments. This is normal and safe: your cards live with Stripe, never with CallTuv, which is why you manage them on Stripe's page.

What you can do there

• Remove a card - choose the card and delete it. Gone immediately.
• Add a new card - enter its details once; it's then available for future top-ups.
• Set the default card - mark one card as your main one. This matters for one reason in particular: the default card is the one auto top-up charges when your balance runs low. If you replace a card, take a second to mark the new one as default so automatic top-ups continue smoothly.

When you're done, simply close the page - changes take effect right away.

Reassurances worth having

• Removing every card is completely safe: your existing balance stays exactly where it is and never expires. The only effect is that auto top-up pauses until a card exists again.
• If a card is being refused at checkout, that's a different matter with its own easy fixes - see Payment Not Going Through at Checkout.