Managing Saved Payment Methods

Got a new card? Old one expired? Changing which card gets charged? All of it happens in one secure place, and takes about a minute.

Opening your payment settings, step by step

1. Open your internet browser and go to calltuv.com/balance - sign in if asked. (You can also do all of this in the app: Team tab, then Payment Methods under Billing & payments.)
2. On the Balance page, find and click the button labeled Manage Payment Methods.
3. A secure page opens, run by Stripe - the payment company that processes CallTuv payments. This is normal and safe: your cards live with Stripe, never with CallTuv, which is why you manage them on Stripe's page.

What you can do there

• Remove a card - choose the card and delete it. Gone immediately.
• Add a new card - enter its details once; it's then available for future top-ups.
• Set the default card - mark one card as your main one. This matters for one reason in particular: the default card is the one auto top-up charges when your balance runs low. If you replace a card, take a second to mark the new one as default so automatic top-ups continue smoothly.

When you're done, simply close the page - changes take effect right away.

Reassurances worth having

• Removing every card is completely safe: your existing balance stays exactly where it is and never expires. The only effect is that auto top-up pauses until a card exists again.
• If a card is being refused at checkout, that's a different matter with its own easy fixes - see Payment Not Going Through at Checkout.