Your Call History
Where to find every call your team has made, how to search and filter the list, and what you can do with a past call - explained simply.
Updated
View as MarkdownEvery call made by you - or anyone on your team - is kept in one tidy list. You can always look back and see who called whom, when, for how long, and what it cost. Nothing gets lost.
Where to find it
- On the website: click History in the menu.
- In the app: tap the Recents tab at the bottom.
The list shows the newest calls first. Reach the bottom? Press Load more calls to see further back.
What each entry tells you
Every call in the list shows:
- Who made it - the team member's name (helpful when several people share the balance).
- Who was called - the contact's name, or the number if it isn't saved.
- When, and for how long.
- What it cost - matching the per-minute pricing explained in Understanding Rates and Per-Minute Billing.
- A play button, if the call was recorded - see Recording Calls.
Finding one particular call
Looking for that call from two weeks ago? Two tools help:
- Search - type a name, a phone number, or a caller into the search box at the top, and the list narrows as you type.
- Filter by caller - show only one team member's calls. Owners find this handy for understanding usage - more in Team Activity and Call Stats.
Press Clear filters to see everything again.
Useful things you can do from a history entry
- Call the person again - tap the entry and the dialer opens with the number ready.
- Save an unsaved number - if a number is worth keeping, use Save contact right from the entry. See Managing Your Contacts.
- Listen to a recording - recorded calls play right there in the list.
Who sees this history?
History belongs to the team: everyone on the team sees the team's calls, each labeled with who made it. Your other teams keep their own separate histories - switch teams and the list switches too (Creating and Switching Teams).
