Refunds

We understand money questions deserve quick, honest answers, so here's ours: as a general rule we don't offer refunds, because credits never expire - whatever you've topped up stays safely on your account, ready whenever you want to call. That said, genuine mistakes are a different story, and we're always happy to look at those.

When we'll review a request

We may review a refund when a charge was clearly a mistake, for example:

• A genuine double-charge for the same top-up.
• Payments for calls that never actually connected.

If you believe one of those applies, email [email protected] from your account email with the amount, the approximate date, and what happened. We review each case individually in line with our Terms of Service and reply by email - usually quickly.

What to expect

• Refunds are issued to the original payment method.
• When a top-up is refunded, the corresponding calling credit is removed from your balance.
• Credit received through promotions or gift credits works differently from paid credit, so mention it if your question involves either.

Mobile app purchases

Top-ups made through the iOS or Android app are processed by Apple or Google, so refund requests for those follow the app store's own refund process (Apple's request page / Google Play's refund flow). Feel free to email us too - we'll help where we can.

Before you ask: common alternatives

• Balance running low mid-call? That's not a billing error - see Understanding Rates and Per-Minute Billing.
• Charged but balance didn't update? It usually updates within seconds; if not, contact us with the payment details - we'll fix it fast.
• Don't want auto top-up anymore? Just turn it off - no need to refund each charge.