Team Roles: What Owners and Members Can Do

Every CallTuv team has exactly two kinds of people: one owner (the person who created the team) and any number of members. The split is simple and intentional - members get the full calling experience, and everything involving money or membership stays with the owner. Here's precisely where the line runs.

What members can do - the full calling experience

Being a member is not a limited experience for day-to-day use. Members can:

• Make calls on the shared balance, from the web dialer or the app, with all in-call controls.
• See the shared balance and watch it update in real time.
• Manage contacts - their own private ones, plus sharing contacts with the team.
• View the team's call history and play back recordings of their own calls.
• Record their own calls at no extra cost.
• Set up their own caller ID - verifying their personal number, using Shared Numbers, or renting a US number for $5.95 a month; caller ID belongs to the person, not the team. A rented number is charged to the team's saved card, so the owner is emailed when a member rents one and can cancel it. It belongs to the member who rented it and only works on calls from that team.
• Belong to several teams and switch between them - and create teams of their own, where they are the owner.

What only the owner can do

Everything on this list touches the team's money or its membership:

Owner-only action	Where it lives
Top up the balance	Balance page on the web, or Add credits in the app
Turn auto top-up on or off	Balance page
Manage saved cards and billing details	Balance page
Invite members, revoke invites, remove members	Team page on the web / Balance tab, then Manage Team in the app
Rename the team	Team page, Rename team button
See and end the US numbers the team pays for	Team page, in the members list (web only)
Play and download every recording on the team	History on the web, Recents in the app
See and download invoices	Team page, Invoices tab
Send or cancel gift credits	Balance page / Balance tab in the app

When a member reaches one of these actions - say, an empty balance at the 3-minute minimum - the app doesn't fail confusingly; it gently points them to their owner ("Please ask your team owner to add funds").

Why it works this way

The shared balance is the owner's money, so the controls that spend, move, or expose it stay in one accountable pair of hands. It keeps a family team simple - grandchildren call, one person manages the credit - and keeps a company team auditable, since history and stats show exactly who used what while only the owner shapes the spending.

The one thing a member can start that charges the team's card is renting their own US number. The owner is emailed when that happens and can cancel it from the Team page.

If you need more control as a member

Two friendly paths: ask your owner (most things take them under a minute), or create a team of your own - you'll be its owner with full control, and you can belong to both teams side by side, switching as needed.