Team Roles: What Owners and Members Can Do
The complete picture of CallTuv's two team roles - what members can do freely, what stays owner-only, and why it's set up that way.
Updated
View as MarkdownEvery CallTuv team has exactly two kinds of people: one owner (the person who created the team) and any number of members. The split is simple and intentional - members get the full calling experience, and everything involving money or membership stays with the owner. Here's precisely where the line runs.
What members can do - the full calling experience
Being a member is not a limited experience for day-to-day use. Members can:
- Make calls on the shared balance, from the web dialer or the app, with all in-call controls.
- See the shared balance and watch it update in real time.
- Manage contacts - their own private ones, plus sharing contacts with the team.
- View the team's call history and play back recordings of team calls.
- Record their own calls at no extra cost.
- Set up their own caller ID - verifying their personal number or using Shared Numbers; caller ID belongs to the person, not the team.
- Belong to several teams and switch between them - and create teams of their own, where they are the owner.
What only the owner can do
Everything on this list touches the team's money or its membership:
| Owner-only action | Where it lives |
|---|---|
| Top up the balance (web or in-app purchase) | Balance page / app top-up |
| Turn auto top-up on or off | Balance page |
| Manage saved cards and billing details | Balance page |
| Invite members, revoke invites, remove members | Team Settings / Team tab |
| Rename the team | Team Settings |
| Send or cancel gift credits | Balance page / Team tab |
When a member reaches one of these actions - say, an empty balance at the 3-minute minimum - the app doesn't fail confusingly; it gently points them to their owner ("Please ask your team owner to add funds").
Why it works this way
The shared balance is the owner's money, so the controls that spend, move, or expose it stay in one accountable pair of hands. It keeps a family team simple - grandchildren call, one person manages the credit - and keeps a company team auditable, since history and stats show exactly who used what while only the owner shapes the spending.
If you need more control as a member
Two friendly paths: ask your owner (most things take them under a minute), or create a team of your own - you'll be its owner with full control, and you can belong to both teams side by side, switching as needed.
Frequently asked questions
- Can a member become the owner?
- Each team has one owner - the person who created it. A member who needs owner powers can simply create a team of their own (every account can create up to 3). For special situations, email [email protected] and we'll help.
- Can members see how much credit is left?
- Yes - the shared balance is visible to everyone on the team, updating in real time. Members just can't add to it themselves.
- Can members spend the whole balance?
- Any member's calls draw from the shared balance, so yes, usage adds up across everyone. Owners can see exactly who called whom in the call history and stats, so nothing happens invisibly.
